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​​Non-d​​iscrimination Policy

Discrimination is Against the Law


Floyd Health System (FLOYD) including Floyd Medical Center (Rome, Georgia), Polk Medical Center ​(Cedartown, Georgia), and Floyd Cherokee Medical Center (Centre, Alabama) as well as all affiliated ambulatory services complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. 

FLOYD does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. FLOYD values the diversity and inclusion of our patients, their visitors, employees, physicians, volunteers, students and others.

FLOYD:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:​
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English such as:
    • Qualified interpreters
    • Information written in other languages
If you need these services, speak with your health care provider or contact the following:

  • Section 1557 Coordinator, 706.509.3283
  • ​System Compliance Coordinator, 706.509.5197
  • Hospital Operator, 706.509.5000
  • TTY/TTD, 706.509.5600

If you believe that FLOYD has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sexual orientation or gender identity, you can file a grievance with:

Corporate Compliance Department
Attn: Section 1557 Coordinator
420 East Second Avenue, Suite 103,
Rome, Georgia 30161,
Phone: 706.509.3283, 706.509.5197
Fax: 706.509.3289
TTY: 706.509.5600,

Email: contactus@floyd.org

You can file a grievance in person, over the phone, or by mail, fax or email. If you need help filing a grievance, the FLOYD ​Corporate Compliance Department is available to help you.

You can also file a civil rights complaint electronically with the U.S. Department of Health and Human Services, Office for Civil Rights through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services
200 Independence Avenue SW
​Room 509F, HHH Building
Washington, DC 20201
Phone: 1.800.868.1019
TDD: 1.800.537.769​7

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